RumaHost · Short Stay Co-Hosting

Sound familiar

You bought a property, not a part time job.

Most short stay properties end up being a part time job for the owner. Late night guest messages. Listings that quietly drift out of date. Reviews that slip half a star at a time. By the time you notice, the listing has lost income for months. We take all of that off your plate.

01

You are answering guest questions late at night again. Your phone has become the property.

02

Your listing has not been updated since you posted it. Bookings are slipping and you cannot tell why.

03

Your reviews are dropping half a star at a time, and you are not sure what is breaking.

Keep your cleaner. We run the rest.

How it works

From enquiry to live.

Four steps. No long onboarding, no lock in contracts.

Step 01

Send us an enquiry.

Fill in the form on this page. We reply within 24 hours.

Step 02

A quick chat on Zoom.

A 20 minute call where we talk through your property, your goals, and how we would work together. No pressure, no hard sell.

Step 03

The quote.

If we are a fit, we send you a written quote covering pricing, add ons, and timeline. You take your time deciding.

Step 04

Onboarding and launch.

You sign, we collect what we need (property details, supplier contacts, photos), and we get you live as fast as your situation allows. For most properties, that is within a few days.

The work

Before Both listings suspended on Airbnb under the prior manager.

Airbnb host dashboard showing both Pyrmont penthouse listings marked as Suspended

Suspended to Guest Favourite
in six weeks.

After Two fresh listings, both Guest Favourite, both running smoothly under our management.

Airbnb listing for 3BR Pyrmont Penthouse showing Guest Favourite badge and 4.86 rating

Airbnb listing for 1BR Pyrmont Penthouse showing Guest Favourite badge and 4.78 rating

View 3BR on Airbnb →

View 1BR on Airbnb →

Both properties came to us with their Airbnb listings suspended under the prior manager. Pricing was off, reviews had slipped, communication scores were below threshold.

Within six weeks, we created fresh listings under the owner's account and earned Guest Favourite status for both. The standards we set on day one (response times under 30 minutes, listing copy rewritten and SEO optimised, photography reordered, pricing reset against real demand, fast and clear responses to guest feedback, an easy digital guidebook covering check in, check out, house manual and neighbourhood recommendations) produced the numbers below. Both properties held that standard throughout our management.

What we delivered

4.81

AVERAGE GUEST
RATING

96.7%

FIVE STAR
COMMUNICATION

92.3%

CHECK-IN
ACCURACY

50+

STAYS
DELIVERED

Want this for your property?

Get a quote →

Guests said

What guests actually say.

Real reviews pulled from Airbnb, all verifiable on the listings.

— Response time

★★★★★

"The communication really was excellent and any questions we had, Vi responded within 15-20 mins."

Swetha · October 2025 · 1BR Pyrmont

— Care & communication

★★★★★

"Vi is a wonderful communicator and truly cares that her guests have everything they need to enjoy their stay."

Tom · November 2025 · 3BR Pyrmont

— Proactivity

★★★★★

"Vi was incredibly hospitable and was very proactive in reaching out to make sure we were having an enjoyable stay."

Campbell · September 2025 · 3BR Pyrmont

Everything we take off your plate.

Nine things, run properly, every property, every day.

01

Guest communication

Across all platforms. Airbnb first, also Booking.com or any other platform you list on.

02

Templates and automated messages

Welcome notes, check in instructions, check out reminders. All set up to flow without you doing anything.

03

Always-on guest messaging

Guests can reach out anytime. We respond fast during Australian waking hours, typically within 30 minutes.

04

Listing management

Copy refreshed, photos reordered, SEO improved so your listing actually gets found.

05

Pricing strategy

Rate audits, competitor analysis, seasonal adjustments, minimum night rules. Finding the right balance for your property.

06

AirCover and claims

When things go wrong, we handle the paperwork properly so you are protected.

07

Review management

Responding to every review, including pushing to remove unfair ones where it aligns with Airbnb policy.

08

Monthly performance report

A clear summary of how your property is performing, what we changed, and what is working.

09

Guidebook

Everything guests need in one place: check in and check out, house rules, the house manual, and curated local recommendations for cafes, restaurants, pharmacy and essentials.

What we do not coordinate

The physical side of running the property stays with your local team.

Cleaning
Maintenance
Linen hire and supply

Keeping our scope this focused is what allows us to charge a flat fee instead of a percentage, and to hold our standards consistently across every property we run.

Viony Vivianti, Short-Term Rental Co-Host

Hello

Meet the founder

Hi, I am Viony.

Hi, I am Viony, the founder behind RumaHost.

What I love most about short stay management are the small moments. A late-night message that turns a stressed guest into a five-star review. A listing rewrite that boosts the bookings. A client who tells me they can finally have some time off with their family.

A little about myself. I came to Australia from Indonesia at nineteen and spent ten years building my life in Sydney. These days I live between Sydney and Bali. I started looking after short stay properties when family friends asked for help. Their two listings had been suspended on Airbnb by the previous manager. I rebuilt both under their account and managed them from there. Within six weeks, both had earned Guest Favourite. I have loved this work ever since.

Clients and guests describe me as warm, thoughtful, and detail-oriented. What that really means is I stay calm and warm at the same time when something difficult comes up, catch small things before they grow into problems, and think ahead so guests have what they need before they ask.

That is also why I keep my portfolio small on purpose. Most co-hosts take everyone as fast as they can. I would rather know each property, each cleaner, each quirk, by name.

I will treat your property like my own. Same standard, every property, every day. If any of this sounds like what you want for yours, send me a note about your property.

Get in touch →

Viony Founder, RumaHost · Sydney + Bali

Investment

Flat monthly pricing.
Same services, every tier.

A flat monthly retainer per property. The only difference between tiers is the size of the property.

1 bedroom or studio

$295

AUD / property / month

Get a quote

Most common

2 or 3 bedroom

$395

AUD / property / month

Get a quote

4 bedroom

$595

AUD / property / month

Get a quote

Every tier includes

Guest communication across all platforms
Message automation
Fast response during Australian waking hours
Listing management and optimisation
Pricing strategy
AirCover claims and dispute management
Review management
Monthly performance report
Guidebook with house rules and local recommendations

Larger property or portfolio?

For 5 or more bedrooms, properties with unusual characteristics, or portfolios of 10 or more properties, pricing is discussed in conversation. Reach out and we will work it out together.

◆

Foundation Rate

$50 off per month for the first six months.

Available to the first ten properties signed before 30 September 2026. Standard pricing applies from month seven. No catches, no escalating fees.

Optional add ons

Custom digital guidebook

A small dedicated website per property, designed to match your space. Polished, engaging, easier for guests to use than a PDF. Past guests have loved it, and it has helped boost reviews on the properties using it.

Setup: $240 per property (one off)

Hosting and updates: $15 per property per month

Side by side

How we are different.

If you need someone physically at your property, a full service local manager is the right choice. If you want the digital and guest facing side run properly while you keep your existing local team, that is what we do.

What we all offer

Guest communication

✓

Listing management

✓

Where consistency matters

Fast response in Australian waking hours

Varies

✓

Active pricing strategy, not set and forget

✓

Varies

✓

Reviews managed and removal pushed

Varies

✓

What sets us apart

One direct contact, not a team

✗

✓

Month to month, no lock in

✗

✓

You keep your existing cleaner

✗

Varies

✓

Custom digital guidebook

✗

✓ (add on)

Fee structure

18 to 25% of revenue

10 to 15% of revenue

From $295 / month, flat

Questions

The honest answers most hosts ask first.

How can you manage my property remotely?+

Short stay management has two sides. Physical (cleaning, maintenance, on site emergencies) and digital (guest communication, listings, pricing, reviews, claims). We run the digital side. Your existing local team handles the physical. We share booking schedules and guest feedback with your cleaner so they have what they need. Same outcome, lower cost, better quality.

Which platforms do you work with?+

Airbnb and Booking.com are where most of my expertise sits, and where the majority of short stay bookings happen. I am also comfortable working with Vrbo, Stayz, direct booking sites, and property management systems like Hostaway. If you list across multiple platforms, I keep them synced so you do not get double bookings.

What if there is an emergency?+

There are two kinds, and they get handled differently.

For things we can sort from a distance (wifi password, lockouts, complaints, urgent questions), we respond within 30 minutes during Australian waking hours, often faster. Most of these get resolved through the booking platform or by talking the guest through it directly.

For property emergencies that need someone physically there (burst pipes, aircon down, power tripped, anything urgent on site), the first call is to the emergency contact you provide at onboarding. That might be you, your handyman, or your maintenance person. We let the guest know help is on the way, stay with them through the situation, and keep them informed and reassured while your contact handles the physical side.

Part of onboarding is making sure we have your emergency contact details ready, primary and ideally a backup, so when something happens, the right person gets reached fast even outside business hours.

How do I know I can trust you with my listings?+

All software and platform accounts stay in your name, under your ownership. We operate them on your behalf. If we ever stop working together, our access is removed and everything (data, history, reviews, account standing) remains entirely yours. No lock in. No data hostage.

How fast do you respond to guests?+

Guests can reach out anytime. Fast response within 30 minutes during Australian waking hours, often faster. Outside those hours, expect a slower response. Our 96.7% five star communication score reflects that consistency.

Do you prepare a guidebook for our guests?+

Yes, this is included. We prepare a comprehensive guidebook covering your check in and check out instructions, house rules, the house manual, and our research on neighbourhood recommendations (cafes, restaurants, supermarkets, pharmacies). Share what you already have and we will build it out properly. If you already have a guidebook, we can use yours with small refinements.

If you want to take it further, we also offer a custom digital guidebook, a small dedicated website per property that looks polished and gives guests a much better experience. Setup is $240, hosting and updates are $15 per month. We recommend this option because past guests have loved it, and it has helped boost reviews on the properties using it.

What is the contract like?+

Month to month, no lock ins. Thirty days notice from either side if it is not the right fit. Pricing reviewed annually with 60 days notice on any change. You can read the full terms before signing.

How many properties do you take on?+

A small number on purpose. The whole point of working with us rather than a big agency is that each property gets real attention. When we are at capacity, the waitlist opens.

Still have questions?

Get in touch →

Get a quote

Tell me about your property.

We will reply within 24 hours, often faster. If it looks like a fit, we set up a 20-minute call.

Email vionyviviantii@gmail.com

Based Sydney and Bali

Hours Australian waking hours

First name *

Last name *

Email *

Mobile *

Property size *

Property location *

Existing listing link (if you have one)

Anything else we should know *

Reply within 24 hours

Your investment is running you.We fix that.

You bought a property, not a part time job.

From enquiry to live.

Send us an enquiry.

A quick chat on Zoom.

The quote.

Onboarding and launch.

Suspended to Guest Favouritein six weeks.

What guests actually say.

Everything we take off your plate.

Guest communication

Templates and automated messages

Always-on guest messaging

Listing management

Pricing strategy

AirCover and claims

Review management

Monthly performance report

Guidebook

Hi, I am Viony.

Flat monthly pricing.Same services, every tier.

$50 off per month for the first six months.

Custom digital guidebook

How we are different.

The honest answers most hosts ask first.

Tell me about your property.

Your investment is running you.
We fix that.

Suspended to Guest Favourite
in six weeks.

Flat monthly pricing.
Same services, every tier.